Home » Return Policy

Back to TopReturn Policy

Trailmaster Suspension gladly accepts returns on all new merchandise.

Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.

Reimbursement eligibility for returns is as follows:

  • Within 30 days of invoice date: full refund, less any restocking fees
  • After 30 days of invoice date: store credit only, less any restocking fees
  • After 90 days of invoice date: no refunds or returns after 90 days

Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges. All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.

Back to TopReturn Procedure

For all returns, please call 877-695-7812. Provide a specific reason for your return, and request a Return Goods Authorization (RGA) number. When packaging your parts for shipping, write the RGA number on the outside packaging in large, easily visible letters, and include a copy of the original invoice in the package.

When packaging your parts for shipping, write the RGA number on the outside packaging in large, easily visible letters, and include a copy of the original invoice in the package.

We strongly recommend packing any parts with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.

  • PayPal

    Trail Master Suspension aceepts PayPal

    We Proudly Accept PayPal

  • Email Offers

    Sign up now to receive our latest promotions and exclusive offers.